Steam Cleaner Central is committed to your shopping satisfaction and we offer a 30-Day Money-Back Guarantee on our products and a no-hassle return process.
30-Day Money-Back Guarantee
If you are not satisfied with your purchase of a new Ladybug for any reason, simply return the product to us within 30 days and, upon approval, we will process your refund. The only cost you will incur is the cost of shipping your purchase back to us. To act on our guarantee policy, simply follow these steps:
Please complete the return request form within 30 days of your purchase or call us at 1 (800) 939-3609.
Once you secure a return authorization number, you will receive instructions for shipping the product back to us. You are responsible for the cost of return shipping. The Ladybug® must be returned in its original box with all original attachments and all original packing materials. It must be in like-new condition with no scratches or blemishes or a 25% restocking fee may apply. Send your product back to us within 2 weeks of receiving your return authorization number. The shipment must be postmarked within this time frame.
Upon receiving the product, we will inspect it to ensure that it is in like-new condition for resale, approve the return(s), and process your refund.
This guarantee applies only to new Ladybugs. It does not apply to open box, refurbished, demo Ladybugs, commercial machines and accessories. Returned commercial machines are subject to a 25% restocking fee.
Consumable products and all international sales are not returnable.
If you are not satisfied with your product and want to exchange it for a different one, please contact us.
Policy Details and Exclusions
All products must be returned undamaged with all original manuals, registration cards, accessories, boxes, outer cartons and packing materials. If a product is returned damaged or with missing items, we reserve the right to assess a restocking fee up to the full value of the purchase, depending on the items damaged or missing. Once a return has been authorized and return instructions provided to the customer, the items must be returned postmarked within 2 weeks. Special freight deliveries (those items not delivered via UPS or FedEx) must be visually inspected at the time of delivery and any damage noted on the signed bill of lading or the delivery should be refused.
Additional shipping charges due to customer special delivery requests (next-day delivery, international delivery, etc.) are not refundable. The first day of the 30-day return period is the day the customer receives item(s). If a delivery is refused or undeliverable to the address that is provided, the customer will be charged actual shipping and brokerage charges incurred on both outbound and return shipment.
Items sold as open box, demo or refurbished are exempt from our return policy and are final sale.
For items purchased with discounts or promotions, the refunded value for each returned item will be reduced to reflect the value of any free gift or discount included with your purchase. If included gifts are returned in concurrence with our return policy, the full amount of purchase will be refunded.
Please contact us with any questions you have about our return and exchange policies. We are more than happy to assist you.
EXCLUSION OF OTHER TERMS
The terms and conditions stated herein may not be varied by Buyer, and no additional or different terms or conditions, whether stated in Buyer’s purchase order form or elsewhere, shall be applicable to the transaction unless specifically agreed to in a separately signed, written instrument by an officer of the Company (Steam Cleaner Central ). Buyer’s acceptance of delivery of all or part of the goods covered hereby or Buyers payment therefore shall constitute such assent. International sales are not returnable.
Unless otherwise stated on the website, all prices are F.O.B/Point of Departure, exclusive of freight, insurance and local delivery charges, if any. Prices advertised do not include shipping and handling or applicable taxes.
All applicable sales, use, excise, gross receipts and other taxes (excluding only taxes on the net income of the Company) are the responsibility of the Buyer, and Buyer shall promptly pay or reimburse the Company for payment of any such taxes on demand. If Buyer claims an exemption from such taxes, an exemption certificate must be furnished to the Company.
Terms of payment are within Steam Cleaner Central’s sole discretion, unless otherwise agreed to by Steam Cleaner Central . Payment must be received by Steam Cleaner Central prior to Steam Cleaner Central’s acceptance of an on-line order. Payment will be made by credit card, unless the Company has provided written approval for an on-line user name and password account for specific agreed upon credit terms.
Any shipping date shown represents the Company’s best estimate as of this date, but the Company shall not incur any liability of any kind whatsoever for failure to ship on any particular date, unless firm shipping date has been expressly agreed to by an officer of the Company in a separately signed written instrument. Risk of loss shall pass to the Buyer when the goods are placed in the possession of a common carrier. Claims against the carrier shall be the responsibility of the Buyer, and claims against the Company for patent defects, errors, or shortages must be made in writing to the Company within fifteen (15) days of receipt of the goods, or such claims shall be deemed to have been waived.
Products are warranted to be free from defects in material and workmanship under normal use and service for a period of twelve (12) months from the date of shipment, unless otherwise noted in product literature. The Company will repair or replace, at its option, Products which prove to be defective within the warranty period F.O.B. /Point of Departure. The Company’s warranty shall be voided by any repair, alteration or modification by persons other then the employees of the Company, or those expressly authorized by the company to make repairs, and by any abuse, misuse, or neglect of the Products, or by use not in accordance with the Company’s published instructions. The remedies for any failure of the Company’s Products to meet its warranty specified herein shall be these remedies stated herein and no others, these remedies being exclusive remedies as a condition of sales.
EXCEPT AS PROVIDED IN THIS PARAGRAPH, THE COMPANY MAKES NO WARRANTY, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
Under no circumstances shall the Company be liable for any lost profits or other incidental or consequential damages of any kind for any reason whatsoever with respect to its Products, or the transaction by which it’s Products are sold.
Any software identified in this on-line sale, embodied within Products subject to this on-line sale, shall be governed by separate license agreement(s), which will be furnished to the Buyer at the time of delivery. Notwithstanding any other term or condition of this on-line sale, neither title to the software, nor proprietary rights associated with the software, shall be transferred to the Buyer. The software comprises proprietary information and technology of the Company, and the buyer may be required to adhere to certain nondisclosure obligations set forth in the aforementioned license agreement(s).
In no event shall the Company be liable to any loss or damages resulting from any delay or failure in shipment or other failure to perform with the respect to the goods subject to this online sale where such delay, failure, loss or damage is the proximate result of any act of any governmental authority, revolution, riot, civil disorder or disturbance, act of enemies, delay or default in transportation, strike, dispute among materials or facilities from normal sources, fire flood, act of God, or any other cause not within the reasonable control of the Company, whether of the class of causes enumerated or otherwise. Without limiting the generality of the foregoing, the Company may, without causing a breach or incurring liability, allocate goods, which are in short supply, irrespective of the reasons therefore, among customers in any manner which the Company in its sole discretion deems advisable.
The transaction with respect to the goods which are the subject of this online sale shall be governed by and interpreted and constructed in accordance with the laws of the State of Washington, and any action arising out of such transaction shall be brought exclusively in courts seated in Island County, Washington.
Substantially prevailing party shall be entitled to an award of reasonable attorneys fees.
Any controversy or claim arising out of or relating to this online sale, or the breach thereof, shall be settled by arbitration in the accordance with the rules, the obtaining of the American Arbitration Association and judgment upon the award rendered may be entered in the highest court of the Forum, State, or Federal, having jurisdiction.